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GARANTIE & KLACHTEN – Melzo® Official Web Site
Deprecated: BrizyPlaceholders\Replacer::__construct(): Implicitly marking parameter $logger as nullable is deprecated, the explicit nullable type must be used instead in /var/www/vhosts/melzo.nl/httpdocs/wp-content/plugins/brizy/vendor/bagrinsergiu/content-placeholder/lib/Replacer.php on line 31

GARANTIE

Wij geven om onze producten en doen logischerwijs ons best om deze in topconditie aan u te leveren. Toch komt het wel eens voor dat er een bestelling kapot gaat tijdens transport of dat er iets anders gebeurt waardoor u aanspraak kunt maken op garantie. Wettelijk gezien bent u verplicht om binnen twee maanden na constatering van het gebrek een melding bij ons hierover te maken. Indien het gebrek binnen de garantie valt, dan zullen wij kosteloos zorg dragen voor reparatie of vervanging.

Wanneer valt iets onder de garantie?


  • Tot 1 jaar na ontvangst van het product

KLACHTEN


Het kan altijd voorkomen dat er iets niet helemaal gaat zoals gepland. We raden u aan om klachten eerst bij ons kenbaar te maken door te mailen naar info@melzo.nl of via onze contact pagina. Vanaf 15 februari 2016 is het voor consumenten in de EU ook mogelijk om klachten aan te melden via het ODR-platform van de Europese Commissie. Dit ODR-platform is te vinden op http://ec.europa.eu/odr. Wanneer uw klacht nog niet elders in behandeling is dan staat het u vrij om uw klacht te deponeren via het platform van de Europese Unie.